TECHNICAL SUPPORT - UNITED STATES

Our goal is to exceed our customers' expectations in every way. Every chance we get.

Our exceptional service starts with LIVE telephone assistance for both technical and clinical situations. 24 hour per day. 365 days a year.

Toll free hotline: 1-877-225-7487 x3

Coast to Coast Coverage

Alsius® trained service representatives are dispatched from 23 offices throughout the United States, providing rapid response to your needs.

Product Warranty

Our comprehensive product warranty is one of the best in the industry, designed to keep your system in peak operational condition.

• 12 months from date of installation
• Includes all parts, labor and travel expenses.

Post Warranty Service Options

Full Protection Plan.

• On-site service performed by Alsius field service engineers.
• Includes all parts, labor and travel expenses - no hidden costs
• Includes annual preventative maintenance service
• System loaner is provided if repair is not completed in 5 working days

In-House Protection Plan

• Utilizes in-house hospital biomedical engineers for on-site repairs
• Unlimited number of biomedical engineers may attend Alsius 3-day technical training course
• Includes discounts on all Alsius replacement parts
• Includes technical documentation, custom Alsius test fixtures, and Alsius proprietary troubleshooting software programs at no charge.

TECHNICAL SUPPORT - INTERNATIONAL

All local Alsius distributors provide first-line technical support. Additional technical support and on-site service is provided throughout Europe by the Alsius European Service Center located in the Netherlands.

Please contact your local distributor for the technical support services in your area.
Click here for Warranty and Service Plan Options PDF